Seamless inConcert Contact Center Integration
Predictive / Progressive / Manual Dialing
“Press One” services transferring to Survey Agent
CTI pops-up survey form and transfers call to Survey Agent simultaneously
More than 100 productivity reports, including: calls per agent/hour, talk-time, idle time, average handling time …
Recorded audio is linked to actual survey for quality control
Real time supervision
Seamless integration with inConcert Live Monitor, provides on-line customized analytic views, such as survey workload completion, question/response analysis, and behavior of any database indicator.
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